A Lead Consultant is considered an industry expert, with a passion for expanding knowledge of technology and business operations. He/She is a technical connector, collaborator, and communicator with a strong bias towards user empathy and understanding problems before identifying solutions.
Work Setup:
Remote
About You:
Are you the “roll-up-your-sleeves” kind who is always willing to take on new and/or bigger challenges? Are you an ardent learner who’s always looking to improve? Are you a Mav3rik?
Key Responsibilities:
- Provide industry expertise, comfortable in conversing with executive level business-side clients on the opportunities, impacts and implications of Salesforce and other relevant technology.
- Provide input in the preparation of project proposals and solutions.
- Effective in understanding business needs and distilling the information into business and technical requirements.
- Develop prototypes to prove the solution approach and design.
- Managed and analysed complex business requirements and translating into the design of solutions, including product configuration, user stories, business rules, etc.
- Designing high-quality business solutions by contributing to a well thought out Solution Design from a functional and technical perspective.
- Lead and manage project delivery for small-medium engagements.
- Act as project manager, people leader, overseeing resourcing, budget and timelines.
- Oversees the work of a consultant team and are responsible for offering clients advice, recommendations and direction.
- Act as liaison between the clients and the project team during the build phase to continue and improve project delivery.
- Facilitate functional sessions with clients, including the ability to drive a client to decisions.
- Participate in the development of functional testing, perform SIT and unit testing, and deployment plans.
- Contribute to the growth of the practice through thought-leadership, development of solution accelerators, reusable assets and participation.
- Ownership of other operational areas - recruiting, onboarding, training, enablement, etc.
- Mentorship of other team members.
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Minimum Qualifications:
- Proven experience or knowledge in CRM preferably Salesforce Sales, Service and Experience Cloud.
- Extensive experience in analysis, design and development of medium to large, complex CRM systems or similar enterprise applications.
- Consulting and implementation experience in translating business requirements to business solutions and customer outcomes.
- Executive presentation experience with excellent written and oral communication skills.
- The ability to communicate complex procedures to other colleagues and clients.
- Proven ability to build, manage and foster team environment.
- Excellent written and verbal communication skills with the ability to adjust communication style by audience.
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Preferred Qualifications:
- A proven track record of delivering Salesforce projects in a lead role, preferably in a consulting environment.
- Experience with Agile or hybrid delivery methodologies.
- A desire to work within a fast-paced, collaborative, and team-based environment.
- Actively developing their professional network and giving back to the community through participation in user and other groups, events and organizations.
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